The short version
- Program: Greystone Heating & Air service texts, from Greystone Heating & Air LLC.
- What we send: texts about your service request and appointments, and new lead alerts for our own team.
- How often: message frequency varies.
- Cost: message and data rates may apply.
- Stop or get help: reply STOP to cancel at any time. Reply HELP for help.
- Carriers are not liable for delayed or undelivered messages.
- See our Privacy Policy for how we handle your information.
- STOPReply to any text to cancel. You will get one confirmation and no more texts.
- HELPReply for help and our contact details.
- STARTReply to sign up again after you have stopped.
1The program
Greystone Heating & Air LLC (“Greystone,” “we,” “us”) runs the Greystone Heating & Air service texts program. By signing up for texts, you agree to these terms. We send two kinds of messages:
Customer service texts
For customers and people who ask us for service: confirmation that we received your request, scheduling and rescheduling, appointment confirmations and reminders, technician on the way updates, questions and follow-up about your estimate or job, and maintenance reminders for plans you have signed up for.
Team alerts
For Greystone team members who sign up: an alert when a new service request or lead comes in, with the details needed to call the customer back.
We do not send advertising or promotional texts in this program.
2How you sign up
We text you only if you have agreed to it. You can agree by:
- checking the optional text message box on a form on our website;
- texting us first, in which case we reply about your question;
- telling a member of our team, by phone or in person, that we may text you about your service.
Team members who want new lead alerts sign up on our lead alert sign-up page, by entering their name and mobile number and ticking a box that is never ticked for them. Signing up is optional and is not a condition of employment.
Agreeing to receive texts is not a condition of buying any goods or services from us. We keep a record of when and how you agreed. After you sign up, we send one text to confirm:
Sign-up confirmation
Greystone Heating & Air: You’re signed up for texts about your service request. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.
Team alert sign-up confirmation
Greystone Heating & Air: You’re signed up for new-lead alert texts. About 5-30 msgs/week. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
3How often we text
Message frequency varies. It depends on your requests and appointments, and most customers get a few texts for each job. Team alerts are sent once for each new lead, about 5 to 30 a week depending on how many leads come in.
4Cost
Message and data rates may apply. Greystone does not charge for texts, but your mobile carrier’s normal messaging and data rates apply under your plan.
5How to stop
Reply STOP to any text from us to cancel. You can also reply CANCEL, END, QUIT, UNSUBSCRIBE, STOPALL, REVOKE, or OPT OUT. We will send one last text to confirm, and after that you will not get more texts from this program unless you sign up again.
Reply to STOP
Greystone Heating & Air: You’re unsubscribed and will get no more texts from us. Reply START to sign up again.
You can also ask us to stop in any other reasonable way, for example by email or on a call. We act on your request promptly, and within ten business days at the latest.
To sign up again, reply START or UNSTOP.
6How to get help
Reply HELP to any text, or email [email protected].
Reply to HELP
Greystone Heating & Air: For help, email [email protected]. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel.
7Delivery and carriers
Texts are sent over US mobile carrier networks. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and can depend on your carrier, your coverage, and your device. For anything urgent, such as no heat in winter, please call us rather than rely on a text.
8Who can sign up
The program is for US mobile numbers. To sign up, you must be at least 18 years old and either the account holder for the mobile number or have the account holder’s permission.
If you change or give up your mobile number, text STOP from it first or let us know, so our texts do not reach the number’s next owner.
9Your privacy
We handle your information as our Privacy Policy describes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties.
10Changes to these terms
We may change these terms or end the program. We will post any change on this page and update the date at the top. If we end the program, we will let you know by text. You can always reply STOP to cancel.
11Contact us
Greystone Heating & Air LLC
1134 S Black Horse Pike #116
Blackwood, NJ 08012
[email protected]